On the eKey 2.0 App, users can access various features and functionalities.
Transactions Page:
If user need to review recent activities associated with their eKey account for each relaying parties, then the user needs to click on the "Transactions" section to go into the details of recent interactions with other Apps and follow the below steps:
- Choose the relaying party you want to check the transaction for.
- Click on the "Activity Log" tab to access a detailed overview of your recent interactions and transactions within eKey.
- Switch to "Your Data" tab to what information does the relying party in the private sector has access to, as your name, contact information, and other relevant data that was collected during authentication.
2. My IDs Page:
Your identification documents are securely stored within the eKey. You can view them easily under the "My IDs" section. In this section you will be able to see your identity Card (Primary) Data: First Name, Middle Name, Last Name and the National ID Number.
3. More Page:
Explore the "More" section to discover a world of possibilities within the eKey App, from editing your mobile number to accessing help and support.
- Contact details: Click on "Contact Details" to edit or add your phone number. You can change your mobile number to a local Bahrain number or any GCC mobile number.
- Trusted devices: This section displays a list of trusted devices linked to your eKey account. If needed, you can manage these devices by clicking the (X) button to remove any device from the list.
- Reset App security: When a user decides to change the app settings from passcode to biometrics, or vice versa, they will need to re-enroll with eKey 2.0. This process requires the user to take a selfie and capture images of their national ID from both the front and back sides.
- Suspicious Request: This feature allows you to manage login or identity verification requests detected from a different location.
You can choose to Do Not Allow (recommended) to block such requests or Allow to receive an alert and approve the request.
- Language: This section allows you to view and switch between the available app languages (Arabic or English)
- About the app: A new "About the App" section has been added to the "More" page, providing users with essential App details and improving navigation for App version.
- Contact support: A direct call option for support (80008001) has been added to the "More" page, enhancing user accessibility to customer support.
- Help Center: In this section, users can click to access the support portal. Here, they can submit a ticket, browse App articles, and check the FAQs.
- Terms of Use: This section provides a link to the App's Terms of Use and Privacy Policy.
- Logout: When a user Logout, will need to re-enroll with eKey 2.0. once decided to login again, this process requires the user to take a selfie and capture images of their national ID from both the front and back sides.
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