What can I do if the OTP is not delivered?

Modified on Thu, 6 Aug at 10:40 AM

If you don’t receive the One-Time Password, please try the following steps:

Check and Retry:

Make sure you’ve entered the correct mobile number
Tap “Resend OTP” to request a new code

Check SMS Settings:

On Android:

Open the Messages app → go to Profile → Spam & Blocked
Search for “eKey 2.0”
Mark it as “Unblock” or “Not Spam”

On iOS:

Go to Settings → Phone → Blocked Contacts
Look for “eKey 2.0 App” and remove it from the blocked list

If you recently changed your mobile operator: Confirm with the new operator that your number has been fully ported and is receiving all messages.

If the issue persists, you can reach out to the support team via App, or you can alternatively call 80008001