Why am I seeing an "Invalid Session" error when trying to log in?

If you receive the following error message:

{"error{"status":400,"code":"INVALID_SESSION","description":"Invalid session!"}}

it means your session is invalid. This usually happens when the time zone on your eKey 2.0 is different from the time zone on your device or laptop. To resolve the problem, follow these steps:

* Samsung users:

• Set the device time zone to Automatic. 
• Turn off any VPN. 
• Use Google Chrome and set it as the default browser. 
• Enable cookies: Chrome > Settings > Third-party cookies > Allow. 
• Allow on-device site data: Chrome > Settings > Site settings > On-device site data > Allow a site to save data on your device. 

* iPhone users:

• Set the device time zone to Automatic. 
• Turn off any VPN. 
• Allow cookies: Settings > Safari > Advanced > Block All Cookies (turn this option Off).